Shipping Policy for WESTVALEEMPORIUM
When you place an order with us, we want you to know exactly what to expect. No surprises, no hidden steps—just a straightforward path from our hands to yours. Here is how shipping works at WESTVALEEMPORIUM.
Where We Ship
We currently ship to customers in the United States and Canada. If you are located outside these regions, we are sorry, but we cannot process your order at this time. We hope to expand our reach in the future.
Shipping Rates
Shipping is completely free for every order we send to the US and Canada. You will never see extra shipping charges added at checkout. The price you see is the price you pay.
Delivery Times
Once your order leaves our facility, here is how long it typically takes to arrive:
- United States: 7 to 9 business days
- Canada: 7 to 10 business days
These timeframes start from the moment your package is handed to the carrier, not from the moment you place your order. Please keep in mind that weekends and holidays do not count as business days. While we do our best to meet these estimates, occasional delays can happen due to weather, carrier volume, or customs processing for Canadian orders. We appreciate your patience if that occurs.
Order Processing
We usually prepare your order within 1 to 2 business days after you complete your purchase. You will receive a confirmation email once your order is packed and on its way. That email will include tracking information so you can follow your package from our door to yours.
Tracking Your Package
Every order comes with a tracking number. You can use it to check the current status of your shipment through the carrier’s website. If you notice your tracking information has not updated for several days, feel free to reach out to us and we will look into it for you.
Address Accuracy
Please double-check your shipping address before you finalize your order. We ship to the address you provide, and we are not responsible for packages delivered to an incorrect address due to a typo or incomplete information. If you realize you made a mistake, contact us right away and we will try to help before the package goes out.
Questions?
If you have any questions about your shipment, our delivery times, or anything else, we are happy to help. Email us at [email protected], and we will get back to you as soon as we can.
Our mailing address is 2147 Maplewood Avenue, Suite 210, Springfield, MO 65804. Thank you for shopping with WESTVALEEMPORIUM. We appreciate your trust and look forward to getting your order to you safely.